Thank you for shopping with EverCraftsHub. Please read our policy carefully before making a purchase.

Digital Products

All of our current products are digital embroidery patterns, available for instant download upon purchase. Because these files are delivered digitally and are considered “used” once downloaded, all sales are final. We do not offer refunds or returns for digital products.

Defective or Download Issues

If you encounter any technical problems, such as:

  • The download link not working,
  • A file that is corrupted or cannot be opened by standard PDF readers,
  • Or any other issue that prevents you from accessing or using the product,

please contact our customer support immediately. We will verify the problem and, if confirmed, provide a replacement file or a technical fix free of charge. We aim to respond to all inquiries within 24-48 hours.

Future Physical Products

At this time, all products sold are digital. Should we introduce physical products in the future, a separate refund and returns policy will be established for those items. Any updates to our policy will be clearly communicated on our website.

General Terms

  • By purchasing from EverCraftsHub, you acknowledge that you have read, understood, and agreed to our refund and returns policy.
  • This policy is subject to change without prior notice. Any changes will be posted on our website.
  • If you have any questions or need further clarification, please do not hesitate to contact our customer support.

Thank you for your understanding and for choosing EverCraftsHub. We appreciate your support and are committed to ensuring you have a positive experience with our products.