1. What products do you offer?

We currently offer digital embroidery patterns that are available for instant download. In the future, we may also add physical products.

2. How do I download my purchase?

After you complete your order, you’ll receive a download link on the confirmation page and via email. You can also find your purchased files in your account under the “Downloads” section.

3. What if I experience issues with downloading my file?

If you have trouble accessing or downloading your file, please check your spam folder for the confirmation email. Should the problem persist, contact our customer support and we’ll help resolve it promptly.

4. Are refunds available?

Since our products are digital, all sales are final once the file is downloaded. If you encounter any issues with the file, however, please reach out to us so we can assist you.

5. Can I use the patterns for commercial purposes?

Our embroidery patterns are intended for personal use only. If you’re interested in commercial use, please contact us for further information.

6. Do I need special software to open the files?

Our patterns are provided in PDF format and can be opened with standard PDF readers like Adobe Acrobat Reader.

7. How can I get in touch with you?

You can contact us using the form on our website or send us an email directly. We aim to respond within 24-48 hours.

Feel free to reach out if you have any other questions!