Frequently asked questions

1. How can I contact EverCraftsHub?

You can reach us through our contact form on this page or email us directly. We aim to respond within 24-48 hours.

2. What should I do if I experience issues with my download?

Please first check our Download FAQ for common troubleshooting steps. If the problem persists, contact us using the form or email.

3. Can I request a custom embroidery pattern?

Currently, our designs are pre-made. However, we welcome feedback and suggestions for future patterns.

4. How do I update my account or order details?

If you need to update your information or have questions about your order, please send us a message with your details and we will assist you.

5. What is your refund policy?

As our products are digital downloads, refunds are not available. Please refer to our Refund Policy for more details. If you encounter any issues, please contact us.

6. Do you offer technical support for your PDF files?

Yes, if you have trouble opening or printing your PDF file, let us know and we will help troubleshoot the issue.

Contact us for any questions